End User Support Services provides a wide variety of technical support to students, faculty and staff to enhance learning through the use of technology.
Hours of Operation
ITS support is available Monday through Thursday 8:00 AM – 7:00 PM and Friday 8:00 AM – 5:00 PM (excluding holidays)
Get Support via Email
You can email your helpdesk request to firstname.lastname@example.org. Please include your name, email address (if different), phone number and a detailed description of the problem.
Online Support Request
Visit helpdesk.com.edu to submit a problem ticket. This method is the best way to submit a ticket and will give the user the fastest response. You can access this website from any computer or cell phone that has an Internet connection.
Help Desk Self-Service
You can login into our self-service portal using your network credentials to enter, review or cancel a help desk request.
If your email and Internet service is unavailable you can contact the IT help desk at 409-933-8302.
The Information Technology Services Help Desk is located in TVB Building Room 1509.