Help Desk

Need Help?

End User Support Services provides a wide variety of technical support to students, faculty and staff to enhance learning through the use of technology.

Hours of Operation

ITS support is available Monday through Thursday 8:00 AM – 7:00 PM and Friday 8:00 AM – 5:00 PM (excluding holidays)

Online Support Request

Visit helpdesk.com.edu to submit a problem ticket. This method is the best way to submit a ticket and will give the user the fastest response. You can access this website from any computer or cell phone that has an Internet connection.

Get Support via Email

You can email your helpdesk request to helpdesk@com.edu. Please include your name, email address (if different), phone number and a detailed description of the problem.

Help Desk Self-Service 

You can login into our self-service portal using your network credentials to enter, review or cancel a help desk request.

Call Us

If your email and Internet service is unavailable you can contact the IT help desk at 409-933-8302.

Visit Us

The Information Technology Services Help Desk is located in TVB Building Room 1509.