Employee Support

Employee Support

Information Technology Services has put together some links to help you get started.

Need Help?

End User Support Services provides a wide variety of technical support to employees to enhance the use of technology.

Click here to learn how to get help with technology

Employee Quick Start Guide

This booklet provides useful technology information for all employees.

Click here to view the ITS Quick Start Guide

Network Account / Login

Your login information allows you to access a suite of online and network services, including Blackboard, WebAdvisor, Email, Virual Desktops and more.

Click here to learn about your network account and login

WiFi & BYOD

The COM wireless network is available in all classrooms and all buildings on campus! You can bring your own device (BYOD) if you choose.

Click here to learn about our WiFi network and Bring Your Own Device

Email

As a COM employee your email is automatically setup for you 24 hours after Human Resources has processed your paperwork.  

Click here to learn about your COM Email

WebAdvisor

WebAdvisor (WA) is a real-time comprehensive online tool allowing employees to access services and information contained in College of the Mainland’s integrated database.

Click here to learn about WebAdvisor Self-Service

COM Mobile App

The College of the Mainland Mobile App helps you stay connected to COM like never before. The App is available now on the Apple App Store, Google Play Store and Amazon Apps.

Our Mobile App now has LIVE TV…Check it out!

Click here to learn about the COM Mobile App

Password Reset Center

PortalGuard is a self-service password reset and unlock program, which can be accessed from the web anywhere in the world: at home or at work, on a traditional computer or personal device.

Click here to learn about the Self-Service Password Reset Center

How-To Guides

Learn how to use a variety of technology like software and apps, teaching technologies and more.

Click here to review some how-to guides

Software & Hardware Discounts

Information Technology Services is pleased to announce the availability of an online store that you may purchase software and hardware.

Click here to view student hardware and software discounts

Get Microsoft Office – FREE

Through our partnership with Microsoft, all current employees are eligible to receive Office 365 Pro Plus on their Windows or Mac OS X computers, smartphones and tablets for free.

Click here to learn how to get Microsoft Office for FREE

1TB of Cloud Storage for All Employees 

Now COM employees can manage, store, and share up to 1 TB of their documents all in one place, securely and easily, with Microsoft OneDrive.

Click here to learn about Microsoft OneDrive cloud storage

Mobile Carts 

To better serve today’s digital learning environments COM has 1 iPad cart and 6 laptop carts.  If you wish to loan a mobile cart please make a formal email request to helpdesk@com.edu with the day and time of class or meeting or by phone (call 409-933-8302) at least 48 hours before your intended use.  Please note that the iPad’s are not permitted to be removed from the main campus.

Click here to learn about our Mobile Carts

Web Time Entry

Web Time Entry is a web-based system designed to enable employees to submit hours worked and leave taken electronically, eliminating the paper submission of time sheets, attendance and leave forms. All time must be approved by a supervisor before it can be processed by Payroll.

Click here to learn more about Web Time Entry

Skype

Skype for Business is a unified communications solution, using Voice Over IP (VoIP) technology, from Microsoft that facilitates online collaboration through a rich set of integrated features.  COM students, faculty and staff can use the software to communicate in new and exciting ways.

Click here to learn about Skype

Airplay

Through a technology called Airplay, anyone can connect their iPads, iPhones, Androids, Windows 10 or MacBooks wirelessly an stream content to the classroom projection or HDTV.  Airplay allows everyone the freedom to circulate around the classroom while controlling all aspects of their presentation.

Airplay is available on all projectors on campus!

Click here to learn more about Airplay

Office 365

College of the Mainland is excited to offer faculty, staff and students Microsoft Office 365 e-mail. Office 365 e-mail will deliver a cutting edge and feature rich e-mail experience to COM faculty, staff and students.

Click here to learn more about Office 365

Live Video Streaming

This equipment is available from ITS for employees to loan out and broadcast their event live on the Internet. Please email the helpdesk at helpdesk@com.edu or call at 409-933-8302 at least 48 hours prior to the event to assure availability.

Click here to learn more about Live Video Streaming

Technology Requisition Process

All purchases (except for consumables) for technology will be made through Information Technology Services (this includes grants and other organizations).

Click here to learn more about the Technology Requisition Process